Well, the world is changing. In the wake of a major change in the U.S. credit and financial markets, people have changed how they do everything–especially business.
And corporate housing and business travel are no exceptions. With increased focus on how travel and human resource managers are handling everything from business trips to employee relocation, many of us are acutely aware of how much more diligent, price-savvy and cautious our counterparts and colleagues are. I, for one, think this is a very healthy trend. Had many managers handled their business this way to begin with, we wouldn’t be here today. But that’s history, and what’s ahead is the future, and with the future comes new trends.
Some of the trends corporate travel managers, corporate housing professionals and human resources folks are seeing are a very natural reaction to the current climate. Companies are sending fewer people on extended business trips or to work on projects. They’re also requesting more flexibility when it comes to check in, check out and cancellations. And the market is adjusting and responding accordingly.
More people are requesting connections for their electronic devices, access to the internet and supplied electronic devices as well.
So what does the future require? Well, the key appears to be flexibility. Employees, executives, corporate housing providers and travel managers will all need to be both patient and flexible while the markets all work themselves out and business returns to some level of normalcy in the coming months.
Meanwhile, the shakeout has been a very healthy thing for the most part. The strong have survived, processes for all things have improved, and so has the level of accountability.
There are still challenges ahead, but the worst of the market tilt has leveled off. Now it’s important we all adapt and provide the very best in customer service to our clients and our bosses in the new year and beyond. It’s a lesson I’ve certainly learned, and one we could all benefit from.