The Corporate Housing Network Blog

J.D. Powers and Associates study reveals top hotels

Posted on 30. Jul, 2010 by Kat Schneider Fotheringham in Blog, Business Travel, Uncategorized, corporate housing, executive accommodations, international business travel

There aren’t any big surprises here.

According to the just-released J.D. Power and Associates 2010 North American Hotel Guest Satisfaction Index Study, in order for hotel owners to keep their guests happy and coming back, be sure to offer wireless internet, a free breakfast, have plenty of smoke-free rooms and keep the level of customer service high, high, HIGH across all of your properties.

All of these factors are critical in helping to ensure guest contentment.

What I hope we all take from stories like these as corporate housing managers and owners is this–that the same level of customer service and similar types of amenities MUST be included in our own offerings in order for us all to compete with extended stay and luxury hotel properties for the prized corporate customer.

The J.D. Powers study also found that guests’ overall satisfaction with hotels has improved over last year, especially when it came to the cost of their stay, the reservations process and the quality of their room. So, in essence, we need to ensure that we are competitive with our fees and rates, offer a certain level of flexibility and security when booking our properties and be sure we are providing up-to-date, clean, comfortable suites to our customers as well.

The survey also revealed that 58 percent of hotel guests now book their room online, and they’re far more likely to use the hotel brand’s portal than any other site. So, if you haven’t yet, it is high time you looked into expanding your internet presence in order to more effectively promoting your properties.

Just for fun, here’s how the major hotels break down according to customer rankings. The next time you stay at one of these successful properties, be sure you take good notes to take home and possibly translate to your own corporate housing suites.

Hotel rankings

1. The Ritz-Carlton
2. Four Seasons
3. JW Marriott
4. Fairmont
5. InterContinental
6. W Hotels
7. Loews

Upscale
1. Omni Hotels
2. Embassy Suites
3. Renaissance
4. Aloft
5. Marriott
6. Westin
7. Hilton
8. Hotel Indigo
9. Wyndham
10. Hyatt
11. Doubletree
12. Radisson
13. Crowne Plaza
14. Sheraton
15. Delta Hotels

Mid-scale full service
1. Hilton Garden Inn
2. Hyatt Place
3. Courtyard
4. Four Points by Sheraton
5. Wyndham Garden Hotels
6. Holiday Inn
7. Best Western
8. Ramada Inn/Plaza
9. Quality
10. Clarion
11. Howard Johnson Hotels/Plaza

Have a great, productive weekend!

Tags: Air New Zealand, air travel, airport dining, American Airlines, Associated Press, auto sales, Avis, Beijing, Beijing Capital International Airport, best budget hotels, best business restaurants, Brigham and Women's Hospital, business travel and meetings show, caffeine, catastrophe teams, Celebrity Apprentice, China, chpaonline.org, consulting firms, Continental Airlines, conventions, corporate housing, corporate housing by owner, corporate housing challenge, corporate housing network, corporate rentals, decorating, Delhi, Delta, displaced homeowners, divorce, Donald Trump, drink, egencia, employee relocation council, executive accommodations, executive housing, expedia, expedia.com, extended stay, facebook, flight schedules, flight tracker, food, Forbes.com, foreign currency, foreign exchange rates, furnished condos, furnished housing, furnished rentals, government housing, green marketing, Hilton Garden Inn, hotel occupancy rates, hotel rankings, Housing, housing market, Inc., India, Indira Gandhi International Airport, international business travel, international flight, international travel, J.D. Powers and Associates, Japan, Japanese rail, jet lag, laptop, leg room, London, luxury hotels, Marist Institute Poll, marketing your property, Marriott, Marriott Hotels, Miami, Michelin Guide, military housing, military relocation, Move, naps, National, national business travelers association, NBTA, NBTA.org, New York, New York City, Nikkei 225, property maintenance, rail etiquette, relocation industry, rental car fees, restaurant, Ritz-Carlton, short-term rental properties, shrm, Skycouches, sleep, social media, software, srhm.org, sustainable business practices, tchnetwork, tchnetwork.com, the corporate housing network, the corporate housing providers association, the society of human resource management, the society of human resource professionals, travel etiquette, traveling nurses, TripNewsWire.com, Twitter, United Airlines, University of Michigan, vacation rentals, worldwide erc, worldwideerc.org