Continental Tops Business Travel News’ Airline Survey
Posted on 01. Dec, 2010 by Kat Schneider Fotheringham in Blog, Business Travel, Uncategorized, corporate housing, executive accommodations, international business travel
For the third year in a row, Continental Airlines tops the Business Travel News’ Annual Airline Survey (BTN). The survey asked corporate travel buyers to rank various carriers based on service delivery and performance.
Ironically United Airlines, which recently merged with Continental, wound up at the bottom of the list. United’s customer service is once more the focus of criticism. Now that the merger has gone through, corporate travel buyers are hoping that Continental’s business model will have a positive impact on United.
American Airlines was ranked second, and is tied with Continental for taking the top spot in the BTN survey. American’s focus is primarily on customer service, a key theme for successful air carriers across the board.
What’s your favorite airline? Send us a comment and tell us which carrier provides you with the most pleasant flight experience. We’ll post your thoughts right here, on The Corporate Housing Network.
